Integration of Instagram and other messengers with CRM!
Connect Instagram-direct, add agents, save customer data, set up auto-replies and templates, connect livechat
How does it work?
- 1. You sign up in Teletype App
- 2. A customer contacts you on Instagram
- 3. Live agents respond to the customer
Add Instagram-Direct channel in settings, after signing up for Teletype App. Since then, all messages your get on Instagram will be showed on Teletype App panel and your agents will be able to respond to them
Your customer types a message for you in Instagram.
Agents communicate with customers via their preferred messenger app: reply customer's questions, solve their problems, discuss order details, send pictures and boost your sales
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Add several agents in Teletype App
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![instagram]()
Quickly navigate in dialogs
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![instagram]()
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Use notes about clients
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![Message]()
Create customer profiles
Reasons why should you integrate Instagram-Direct with Teletype App
Teletype App provides many features
Instagram-Direct without Teletype App integration :(
0 ₽ per month
1 live agentOnly one live agent can communicate with customers via live chat.
There is no integration with CRM systems There is no possibility to integrate with CRM.
Quality control and statistics aren't available You can't measure the quality of support and your agent response time.
Response templates are not available Agents deal with the same questions over and over or copy-paste answers from the previous tickets.
Client Notes are not available Agents can't add and share detailed information on each client with each other.
Uneven loadIt is impossible to set up a uniform distribution of messages for all agents.
Navigation and dialog statusThere are no flexible search filters, there is no sorting of dialogs by status.
Other communication channelsOther communication channels work separately, there is no common history of the client base.
Teletype App integration with Instagram-Direct
From 2 550 ₽ every month
Official integrationTeletype App provides official Instagram integration
Add as many agents as you need More than one live agent can deal with customer inquiries through one chat at once. The price for additional agents is 570 ₽ monthly for each agent
Integration with CRM systemsThe ability to connect several facebook accounts, as well as integration with Bitrix 24 and amoCRM CRM systems.
Detailed statisticsIt is used to monitor agent's performance and the response rate.
Response templates Use response templates to let your agents work more effectively.
Client Notes Agents can add detailed information on each client's spending habit for seamless client interactions across your team.
APIA simple and intuitive API for integrating any of your systems.
Automatic distribution of requestsTeletype App will automatically evenly distribute all customer requests between operators.
Navigation and dialog statusUse flexible filters to search for the necessary dialogs, sort the dialogs by status: unanswered, answered, open, closed. Teletype App is similar to a mini CRM.
Other channelsConnect other communication channels: Instagram-Comments, Telegram, WhatsApp, Viber, live-chat and work with them in a single window.
The best app for those who work in an office or on the go The best app for those who work in an office or on the go
Respond to your customers from your PC or via mobile app. Never miss a customer's order even if you get stuck in traffic jam
Choose an integration
with our API
We offer an easy-to-use API for integrations with your systems. API allows to receive and send messages via all channels, find customer by their phone number and even integrate their avatars from the messenger profile.
Have not found required features? Contact our support team and we will do our best to help you.
API documentation
Connect Instagram-Comments!
• 3 days for free!
• We will connect and customize our service for free
• We will transfer your balance from another service
Ready integrations
Connect messengers directly to your CRM system
Corporate edition
Corporate edition for large organizations with lots of agents
- Personal installation on customer's server
- Advanced support and system update
- Unlimited access to all features
- Unlimited amount of channels and agents
- Personal branding is possible
FAQ
Instagram-Direct channel costs 2 550₽ per month.
Our the tariff configurator allows you to independently choose only those services that you need, without overpaying for everything else.
You can connect any number of Instagram accounts and operators.
The cost of 1 operator is 570 ₽/month.
Any number of operators can work on one Instagram account.
After registering in Teletype App, you add a Instagram-Direct channel in the settings.
From now on, all messages sent to your Instagram account will be sent to the Teletype App panel, and your operators can immediately respond to them.
The client writes a message in Instagram.
Agents communicate with customers in a messenger convenient for them, answer questions, solve problems, clarify order details, send product photos and increase your sales.
Yes, it is possible.
No, but it is possible to send message in Direct if you connect Instagram-Comments channel and client left a comment in your account Instagram. You can reply to a comment in direct if you click the button.
If you have an Instagram-Comments channel connected
Price (₽/m)
| Agent | 660 ₽ |
| Live-chat | 540 ₽ |
| Viber | 540 ₽ |
| 2 970 ₽ | |
| Telegram | 2 970 ₽ |
| VK (personal) | 2 970 ₽ |
| VK (community) | 540 ₽ |
| Avito | 990 ₽ |
| amoCRM | free |
| Bitrix24 | free |
| API | 360 ₽ |
| 480 ₽ |
Instagram-Direct integration takes only 5 minutes!
• 3 days for free!
• We will connect and customize our service for free
• We will transfer your balance from another service
