Integration of VK and other instant messengers with CRM!
Connect Viber, add agents, install the widget on the site, set up auto-replies and templates
How does it work?
- 1. You sign up in Teletype App
- 2. A customer contacts you on Viber
- 3. Live agents respond to the customer
Add Viber channel in settings, after signing up for Teletype App. Since then, all messages your get on Viber will be showed on Teletype App panel and your agents will be able to respond to them
Your customer clicks on Viber button placed on your website
or types a message for you in Viber.
Agents communicate with customers via their preferred messenger app: reply customer's questions, solve their problems, discuss order details, send pictures and boost your sales
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![Emoji]()
Add Viber
in less than a minute -
![Viber]()
Quickly navigate in dialogs
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![WhatsApp]()
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![Phone]()
Add multiple accounts and chat in one place
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![Message]()
Combine all messengers in one window
6 Reasons why should you integrate Viber with Teletype App
Teletype App allows your agents support customers via one Viber account
Viber without Teletype App integration
0 ₽ per month
1 live agentOnly one live agent can communicate with customers via live chat.
Message history on the phoneMessage history is stored on agent's phone. Your company data can be stolen by departing agents.
Single account and CRM are not availableEach agent has their personal phone number. You can't gain customer trust when they get your messages from different numbers.
Quality control and statistics aren't available You can't measure the quality of support and your agent response time.
Response templates are not available Agents deal with the same questions over and over or copy-paste answers from the previous tickets.
Client Notes are not available Agents can't add and share detailed information on each client with each other.
Teletype App integration with Viber
From 480 ₽ every month
Add as many agents as you need More than one live agent can deal with customer inquiries through one chat at once. The price for additional agents is 570 ₽ monthly for each agent
Message History The message history is stored on Teletype App panel and furthermore, the agent access to this data can be limited at any time.
Multiple accounts and CRM integrationYou can add multiple phone numbers and integration with Bitrix 24 and AmoCRM.
Detailed statisticsIt is used to monitor agent's performance and the response rate.
Response templates Use response templates to let your agents work more effectively.
Client Notes Agents can add detailed information on each client's spending habit for seamless client interactions across your team.
The best app for those who work in an office or on the go The best app for those who work in an office or on the go
Respond to your customers from your PC or via mobile app. Never miss a customer's order even if you get stuck in traffic jam
Choose an integration
with our API
We offer an easy-to-use API for integrations with your systems. API allows to receive and send messages via all channels, find customer by their phone number and even integrate their avatars from the messenger profile.
Have not found required features? Contact our support team and we will do our best to help you.
API documentation
Ready integrations
Connect messengers directly to your CRM system
Corporate edition
Corporate edition for large organizations with lots of agents
- Personal installation on customer's server
- Advanced support and system update
- Unlimited access to all features
- Unlimited amount of channels and agents
- Personal branding is possible
FAQ
Viber channel is prised at 480 ₽ per month.
Our costs calculator helps to select only the features you need without overpayment of unnecessary things.
You can add as many Viber accounts and agents as you need: 510 ₽ monthly for an agent.
Multiple agents can work with one account.
You connect your Viber-bot. For the client, it looks as if a Viber-bot communicate with him.
Add Viber channel in settings, after signing up for Teletype.
Since then, all messages your get on Viber will be showed on Teletype panel and your agents will be able to respond to them.
Your customer clicks on Viber button placed on your website or send you Viber message to your account placed on your social media accounts.
Agents communicate with customers via their preferred messenger app: reply customer's questions, solve their problems, discuss order details, send pictures and boost your sales.
No.
Yes, you can.
Price (₽/m)
| Agent | 660 ₽ |
| Live-chat | 540 ₽ |
| Viber | 540 ₽ |
| 2 970 ₽ | |
| Telegram | 2 970 ₽ |
| VK (personal) | 2 970 ₽ |
| VK (community) | 540 ₽ |
| Avito | 990 ₽ |
| amoCRM | free |
| Bitrix24 | free |
| API | 360 ₽ |
| 480 ₽ |
Viber integration takes only 5 minutes!
• 3 days for free!
• We will connect and customize our service for free
• We will transfer your balance from another service
